• Yes, we do vet and perform a background check of the Drivers before they are approved to drive with our company.

• Currently, Xpede is only available in Southern California, which includes the following counties: Los Angeles, Orange, Riverside, San Bernardino, San Diego and Imperial. Please be patient and check back with us as we are expanding our service areas.
• If you download the Xpede app and enter your location, it will let you know if Xpede is currently servicing your location or not.

• Protecting yourself and others from the Coronavirus (COVID-19)

  Xpede is committed to the safety and well-being of our community. To ensure the safety and wellbeing of our customers, driver/courier, he local businesses and communities, we will provide Covid-19 safety protocols or guidelines to our customers and driver/courier to help prevent and avoid the community spread of Covid-19.

• No-contact deliveries

  If you do not want any contact with the driver/courier, please leave an instruction, such as where to pick up or leave the package or envelope, at check out of your delivery or pick up order. Please remember to sanitize and wash your hands carefully before opening any package or envelope.

• Protecting our community if we’re notified someone is affected

  If we become aware of a potential COVID case, and after confirming its validity, we will inform and work with the local public health agencies as necessary to prevent the spread of Covid-19.

• Protecting yourself and others from the spread of COVID-19

  The CDC recommends the following tips to protect yourself and others:

  1. Regularly wash your hands with soap and water for at least 20 seconds throughout the day, especially before eating and after going to the bathroom, blowing your nose, or sneezing; if soap and water is unavailable, hand sanitizer with at least 60% alcohol is a good alternative.

  2. Cover your cough or sneeze with a tissue and then throw that tissue in the trash. If you don’t have access to a tissue, cough or sneeze into your upper sleeve, never into your hands. Also, avoid touching your eyes, nose, and mouth in order to lessen your chances of getting sick. Again, remember to wash your hands thoroughly with soap and water for at least 20 seconds after coughing or sneezing.

  3. Social distancing, in particular if you are experiencing respiratory symptoms such as coughing, sneezing, or shortness of breath, cold or flu-like symptoms, or a fever of 100 F (37.8 C) or higher. If you are experiencing any of these symptoms you should stay home and away from others. If your symptoms worsen, please consult with your doctor.

  As we continue to monitor the Covid-19 situation, we will inform our community of any pivotal updates to ensure the health and safety of Xpede community and the general public community in large

• Please make sure to turn on the “Notification” option in your Xpede app setting in order to receive up-to-date status of your delivery or pick up order, including text messages from the driver/courier.

• Yes, you certainly can. You can use our “Preset Delivery/Pick Up” option to set the date and time range for delivery or pick up of your order.

• You are paying the flat delivery or pick up fee for your order. No extra or hidden fee will be added to it. You will be able to review the total cost for your order before confirming the delivery or pick up of your personal or business item(s). The majority of the fees that you pay Xpede will be used to pay the driver/courier and related expenses.

• Xpede is an innovative app-based company that provides fast and reliable delivery or pick up of personal belongings, envelopes and packages to local communities and businesses. We provide the tool for people to expeditiously have envelopes and packages delivered or picked up within minutes or hours. We strive on transparency of our delivery fees charge to customers and pays to our driver/courier. We believe in keeping it simple and forthright to the customers and driver/courier.

• You can change personal information anytime in your account. You can make the following changes to your Xpede account profile in the app or on the Xpede website. Please go to your account profile and follow the instructions to change your personal information. If you have any questions, please contact our support team at support@Xpede.net.

• We apologize that instructions were missed or comply with during delivery or pick up of your order. You may either leave a feedback on the Driver/Courier’s rating of the order or report the issue to our support team at support@Xpede.net.

• Yes, you can; however, only if it is between consumer to consumer (C2C), such as from a friend to a friend or family to family. If you are requesting a delivery or pick up of alcoholic beverages, we strongly advise you to make sure that it is packed securely and safely to avoid any damage to it during delivery. We do not permit delivery or pick up of alcoholic beverages from businesses that provide alcohols (B2C), such as retailers, restaurants, liquor stores, grocery stores, bars, clubs, distillery, beer and wine manufacturers or wholesalers, and similar entities.

• Yes, you can; however, only if it is between consumer to consumer (C2C), such as from a friend to a friend or family to family. If you are requesting a delivery or pick up of alcoholic beverages, we strongly advise you to make sure that it is packed securely and safely to avoid any damage to it during delivery. We do not permit delivery or pick up of alcoholic beverages from businesses that provide alcohols (B2C), such as retailers, restaurants, liquor stores, grocery stores, bars, clubs, distillery, beer and wine manufacturers or wholesalers, and similar entities.

• If you want to have a package or regular envelope pick up or deliver with a delivery verification code, there are two methods: 1) add the package or regular envelope to the same delivery order of a personal belongings, or 2) for Order Type, choose “Other,” then choose “Misc” – if you choose this method, please make sure that the package or regular envelope is 25 lbs. and below because any items over that weight will not be considered a “personal belongings” for purpose of the delivery verification code process.

• You can track you order through “live tracking” on the Xpede app. It will show you specifically where the Driver/Courier is presently at with your package or envelope. You can also contact our support team for assistance at support@Xpede.net.

• We are sorry for the mishap. Sometimes mistakes happened, and we will do our best to remedy it, so you are satisfied with our service. The fastest method to get help with the mishap is to immediately contact our support team at support@Xpede.net.

• The best method to cancel your order is to go to your account, either on Xpede website or app, and click onto the order that you want to cancel. Once you are on that screen, you will see an option to cancel you order. Please note that if an order is canceled late and after certain amount of time had elapsed where the Driver/Courier is on his/her way to pick up the package or envelope, you might incur a “late cancellation fee” (usually $5.00) that will be forwarded to the Driver/Courier for his/her time. Likewise, if the Driver/Courier canceled a same day delivery or pick up order, regardless of speed of delivery, after ten (10) minutes of accepting the order, he/she will be charged $5.00 cancellation fee, which will be forwarded to you (the User) as a credit on your account. Please read about Customer Voucher, click here.

• Absolutely not. Xpede pricing is a flat rate and you only pay for fee shown to you at checkout of your order. No extra or hidden fee will be applied.

• The best and fastest way to contact Customer support is via email at support@Xpede.net.
  You can also contact us by mail at:
  Xpede, Inc.
  Attn: Customer Support
  11752 Garden Grove Boulevard, Suite 123 Garden Grove, CA 92843

• You can specify special instructions for your delivery or pick up order when you fill out information about your package or envelope on Xpede website or app. If you forgot to add special instructions when putting in the order, you can do so by clicking on the order and clicking on “Edit Order,” which will allow you to add the special instructions to the order.

• Yes, we do. We strive to keep our community safe from all harassments regardless what type it is. Please visit our Sexual harassment policy, Click here.

• We are sorry to hear that Xpede was not able to find a driver/courier near your location to perform your delivery or pick up order. Please try again at another time or try our “Preset Delivery/Pick Up” feature where you can set the date and prefer time for your delivery or pick up order at a lower cost. As we are a startup company, please have patience with us. We really appreciate and value you as a customer.

• If you received a personal belonging, envelope or package that was damaged during delivery or pick up, please contact our support team at support@Xpede.net. with the subject line: “Damaged Envelope/Parkage” and our support team will do their best to resolve the issue.

• Yes, you can; however, the perishable item(s) must be securely and firmly packed, so no leak or spillage can occur. If the item(s) is not securely and firmly packed, the Xpede and/or the Driver may refuse the delivery or pick up of that item(s). If a leak, spillage and/or damage to the item(s) occurred during delivery that is not the fault of the Driver, then Xpede and the Driver are not liable for it and you will still be charged for the delivery order.

• There is no cost to use the Xpede app or webpage. You only incur a cost when you place a delivery or pick up order and it was completed.

• Your credit card is charged the moment that a driver accepted your delivery request. If no driver accepted the delivery request, then the order will become void. For further assistance about a particular charge on an order, please contact our support team at support@Xpede.net. with the subject line: “Order Charged Inquiry.”

• To request a refund for an order if the charge has not been automatically refunded to your credit card yet, please contact our support team at support@Xpede.net. with the subject line:“Customer Refund Request.”

• To dispute a cancellation fee, please click on the particular order that incurred the cancellation fee that you want to dispute, then click on “Help” and follow the instruction to dispute the cancellation fee.

• Yes, it certainly is. Xpede never share any of these details with any third party, and we encrypt everything the second you hit that “Confirmation & Submit” button. The transaction is secured through SSL encryption and only Xpede has accessed to it.

• Sorry, currently we do not have gift card. Please check back with us in the near future.

• Your username is often the email address that you used to register your account. As for the password, you can click the “Forgot My Password” link, follow the instructions, and we’ll get you sorted out.

• Sorry, no you cannot. Since the email is tied to your username, you can only have one account per email address.

• Yes, you can. Any address you use to place an order will be saved to your account. You can also save the address where the delivery is going to or pick up from, so you can easily utilize it in the future. You may even label each address as you deem fit to make things easier if you want.

• Yes, you certainly can. Just click on the save address button for the recipient’s address(es) or the heart button (♥) next to the address that you want to save in your account and it’ll be there for you to use for future orders.

• All of your standards are supported:

  Internet Explorer 11

  Edge

  Firefox

  Safari

  Chrome

  If you’re having any issues, please contact our support team at support@Xpede.net. with the subject line: “Brower Issue.

• Yes, Xpede is committed to safeguarding your personal information and care about the security of your account. If you think there is a breach of your account, please immediately contact our support team at support@Xpede.net. with the subject line: “Customer Account Breached.”

• Yes, this could happen because people sometimes use the same email and password combination to log into multiple sites. If any site that uses that combination is compromised, those users’ credentials can be improperly obtained, disclosed and then purchased by fraudsters. These fraudsters then attempt to use the credentials to gain access to other sites. If they are able to gain access to an Xpede account, they could be able to place an order successfully.

• Here are some helpful tips to protect and keep your Xpede account information secure. Do not share your password or security code under any circumstances. No one from Xpede will ever request your password or security code, nor will anyone from Xpede ever give you a specific password you should use. If you receive a request for your password, security code, or other account details do not share this information -- even if the request appears to come from Support, or the person knows specific details about your order. To maintain the security of your account, it is critical that you keep your password confidential at all times. Giving out your password lets scammers change your bank account information and steal your earnings by sending them to another bank account - one that they control, not you. You can prevent these scams and keep your earnings secure by keeping your password confidential at all times. Again, do not share your Xpede account password or security code under any circumstance. If you have shared your password: 1) Change your password immediately.2) Go to your “Payment” tab. Verify that the bank account is your own. If it is not, update it immediately. If you need further assistance, please contact our support team at support@Xpede.net. with the subject line: “Password Inquiry.”

  Be aware of possible phishing attempts: Phishing is an attempt to acquire your personal information by pretending to represent a website or company you trust online. Phishers will go to great lengths to try to hijack your account or steal your personal information. They may even create fake websites that look real or send official-looking (but fake) emails asking for personal information. Xpede will never ask for credit card details in an email or over the phone. If you're unsure about a link in an email, you can always hover over the link to see where it goes (you'll see the real linked web address at the bottom of most browsers).

  Keep your computer and devices safe: While Xpede does not endorse specific vendors, we recommend utilizing a software resource that can be used to prevent and clean up suspected malware or viruses.

  Password Best Practices

  • A unique password should contain a combination of words, numbers, symbols, upper and lower case letters.
  • Do not use your login name as your password. Do not use generic words such as "password" "Xpede" or "user”.
  • Do not choose your birthdate or social security number.
  • Do not use adjacent keyboard combinations, such as “asdfg”
  • Do not use the same password you use to access your email. If you use the same password, and you share your Xpede password, you are giving scammers access to your email as well. Do not share your passwords.

• Regular envelope is defined as envelope between the sizes of 3 5/8 x 6 ½ inch and 10 x 13 inch that usually contained paper documents. Any envelope or package that is larger than 10 x 13 inch is considered a “parcel.”

• Legal envelope is defined as any and all documents concerning legal matters that is being requested for delivery or pick up at a courthouse, governmental agency, or similar facilities/buildings. Delivery or pick up of legal documents between commercial businesses (such as law firm to law firm) are not considered legal envelopes for purpose of using the Xpede app.

• Parcel is defined as a package (item wrapped or packed in a box) that can be as small as 6 x 2 x 2 inch to 18 x 12 x 12 inch that contained permissible tangible item or material. See Unauthorized Item or Materials, click here.

• Legal envelope delivery or pick up is a fast and expeditious delivery or pick up of legal documents to or from a business (e.g. – law firm), governmental agency (i.e. – Labor Commissioner, District Attorney Office, or Office of Administrative Hearings), or courthouse (i.e. – Los Angeles County Superior Court). The delivery or pick up is the drop off or pick up of the legal documents to or from the above designated location(s), such as a courtesy copy to a department at the courthouse or law firm, and not the filing of the legal documents.

(b) Does Xpede provide “Proof of Service” for delivery of Legal Envelope?

• No, Xpede does not provide and is not responsible to provide the “Proof of Service” for delivery of Legal or Regular Envelope. We are a like other local couriers (i.e. – FEDEX, UPS or USPS), only provide delivery of envelopes and packages, do not provide service of process and are not licensed as a process server. Please check with the applicable California laws relating to service of legal documents when utilizing Xpede to perform the task.

• Regular Envelope

- No additional charge after the first envelope and up to five (5) envelopes, so four (4) envelopes for free, to the same location in the same order (for a limited time). Any envelope after the fifth envelope will be charged $1.00 each. A limit of 10 envelopes is permitted to be delivered or pick up in one order. Any envelopes beyond 10 will have to start a new order.

• Legal Envelope

- No additional charge on the second envelope to the same location in the same order (for a limited time). Any envelope after the second envelope will be charged $5.00 each. A limit of 10 envelopes is permitted to be delivered or pick up in one order. Any envelopes beyond 10 will have to start a new order.

• Parcel/Package

- A charge of $5.00 for each additional parcel/package. A limit of 5 parcel/package is permitted to be delivered or pick up in one order. Any parcel/package beyond 5 will have to start a new order.

• The delivery costs will be whichever item has the higher cost, plus $3.00 to add an envelope or $5.00 to add a parcel. For instance, if the parcel delivery cost is higher than the regular envelope cost for the first item to the same location, then you will charge for the delivery cost for the parcel, and add an additional $3.00 for each envelope (regardless whether it is legal or regular) to the same location. However, if you want to send two parcels to the same location with the regular envelope, then it will be an additional $5.00 (for the additional parcel) and $3.00 (for the additional envelope).

• Monday to Sunday = 7:00 am to 12:00 am (PST)

• Absolutely not. Xpede has the utmost respect and deeply care about your privacy. Thus, we do not sell your data or information. You can read more about Xpede’s policy here.

• You can find information on Xpede’s guidelines and policy when it comes to Law Enforcement requesting information here.

• You can find information on how your User rating is calculated, click here.

• No, you do not. The Subscription Plan is available to all Users.

• Xpede is offering protection coverage of the delivery/pick up order for $4.99. This will cover for lost or damaged item(s) up to $500.00 per order due to the negligent, direct or indirect fault of Xpede, its driver(s)/courier(s), or staff(s). If the User failed to buy the protection coverage for the delivery/pick up order, Xpede will not be responsible for coverage of the lost or damaged item(s) up to $500.00 unless compelling evidences show that the lost or damaged item(s) was intentionally or purposely caused by Xpede, its driver/courier, or staff(s). The User must contact and file a claim with Xpede at support@Xpede.net within 30 days from the date of completion of delivery or pick up by Xpede’s driver/courier. Any claim filed with Xpede after that time period will not be processed and automatically denied. Please note that processing and investigation of the claim may take up to 30 days before a decision is made on the claim.

• Accordance to Xpede’s policy, “Personal Belongings” are permissible and unprohibited items that can be carried by an average person and should weigh less than 30 lbs. Any items that are not within this definition can be rejected by the assigned Driver for the order and a courtesy fee of $5.00 will be charged for the Driver’s time if the Driver had commenced delivery or pick up of the item(s).” See Prohibited Items at Here

• When you use our service for pick up or delivery of personal belongings, you can feel secure that the item will be delivered to you because 1) you will be able to track live of where the driver/courier is at after the individual picked up the item(s) and 2) you will receive a secure verification code (a four digits code) after placing the order, which only you will have. The Driver will ask you for this verification code and input it onto the Driver app before he/she can deliver the item(s) to you. Without the code, the Driver cannot deliver the item(s) to you. For that reason, please make sure that you have the verification code readily available to provide to the Driver at the time of delivery of the item(s).

• For “Fastest” delivery speed, it means that your order (either pick up or delivery) will be performed “as soon as possible” whenever a driver is available to accept the delivery opportunity.

• For “Priority” delivery speed, it means that your order (either pick up or delivery) will be performed on the “same day” by the driver. The cut-off time for delivery order to be placed is 8:00 p.m. If the User placed an order for “same day” delivery after the cut-off time, then the delivery will be performed the following day as soon as the driver can. The Driver has to 12:00 am to make the delivery unless specifically instructed otherwise. The User should allow a window of 4-6 hours for delivery if he/she chose the the Priority delivery speed

• No, Xpede or the driver/courier that works with Xpede (collectively referred to as “Xpede”) are not HIPAA compliant because Xpede is like the US Postal Service, UPS, Fed-Ex, DHL or similar courier services and falls within HIPAA Conduit Exception Rule. Like those entities, Xpede only acts as a “conduit” to transmit “personal health information” but do not have access to the transmitted information and do not store copies of data. Pharmacies, medical providers, and related pharmaceutical providers that use Xpede for pick up or delivery are advised to ensure that they are in full compliance with HIPAA, California Law and all related rules and regulations, including but not limited to, packaging and labelling of the delivery item(s) before placing a delivery order/request.

Driver/Courier can update his/her bank account information by going to his/her “Account” and clicking on “Payment Method.” Then click on the “edit” icon (which is a drawing of a pencil) to change his/her bank account information.

Xpede pays the Driver/Courier on a weekly basis through Direct Deposit, Zelle, or Paypal for all deliveries completed between Monday through Sunday of the previous week (ending Sunday at midnight). Payments are transferred at that time directly to your bank account through the method you preferred with a few days processing period. For Direct Deposit, a minimum of $75.00 is required to cash-out. Any amount below that will not be processed.

Please visit Xpede’s Driver/Courier Earning Model, click here.

You can find the full definition of Independent Contractor, click here.

You can submit a deactivation appeal via by contacting support@Xpede.net. with the subject title: “Driver Deactivation Appeal.” Our support team will review your appeal. This review process is limited to deactivations from the Xpede platform that were based on violations of the Independent Contractor Agreement or Deactivation Policy, such as abuse, fraud, or violating the safety of the platform. This review process will not apply to deactivations that were based on objective metrics such as minimum Customer Rating or Completion Rate thresholds

Sorry, at this time we do not have bonus for referral of other Drivers/Couriers. Please check back with us at later time to see if we have such program.

You can change or reset your password by clicking on your “Account “on the Xpede app or login your account on the webpage, and clicking on “Edit Password or Edit Profile.” Then follow the directions to change or reset your password.

If your pay is missing or incorrect, please immediately contact us at support@Xpede.net with the subject line: “Driver Missing or Incorrect Payment.” Our support team will review and investigate the issue and resolve it as soon as possible.

If you want to receive proof of the payments from Xpede for your independent contractor work, please contact our support team at support@Xpede.net.with the subject line: “Driver’s Request Payment History.”

If you think your account has been compromised, please immediately change your password in-app in the "Settings" tab. Set a unique combination of letters and words and never use your birthdate or social security number.

If you need further assistance, please contact our support team a support@Xpede.net with the subject line: “My Account Inquiry.”

Sorry to see you want to leave us. However, we respect your decision and hope that you give us an opportunity to do better to keep you with us. To deactivate your account, you can deactivate the account by going into your “Profile” on the app and toward the bottom of the page, you will have the option to “Delete” your account. If you have any issue deactivating your account, please contact our support team at support@Xpede.net. with the subject line: “Driver Deactivation Account Issue.” Please make sure to include the email address or phone number associated with your account.

If event that you would like to work with us again in the future, please contact our support team at support@Xpede.net. with the subject line: “Driver Reactivation Account Request.”

Here are some helpful tips to protect and keep your Xpede account information secure. Do not share your password or security code under any circumstances. No one from Xpede will ever request your password or security code, nor will anyone from Xpede ever give you a specific password you should use. If you receive a request for your password, security code, or other account details do not share this information -- even if the request appears to come from Support, or the person knows specific details about your order. To maintain the security of your account, it is critical that you keep your password confidential at all times. Giving out your password lets scammers change your bank account information and steal your earnings by sending them to another bank account - one that they control, not you. You can prevent these scams and keep your earnings secure by keeping your password confidential at all times. Again, do not share your Xpede account password or security code under any circumstance. If you have shared your password: 1) Change your password immediately. 2) Go to your “Payment” tab. Verify that the bank account is your own. If it is not, update it immediately. If you need further assistance, please contact our support team at support@Xpede.net. with the subject line: “Password Inquiry.”

Be aware of possible phishing attempts: Phishing is an attempt to acquire your personal information by pretending to represent a website or company you trust online. Phishers will go to great lengths to try to hijack your account or steal your personal information. They may even create fake websites that look real or send official-looking (but fake) emails asking for personal information. Xpede will never ask for credit card details in an email or over the phone. If you're unsure about a link in an email, you can always hover over the link to see where it goes (you'll see the real linked web address at the bottom of most browsers).

Keep your computer and devices safe: While Xpede does not endorse specific vendors, we recommend utilizing a software resource that can be used to prevent and clean up suspected malware or viruses.

Password Best Practices

• A unique password should contain a combination of words, numbers, symbols, upper and lower case letters.
• Do not use your login name as your password. Do not use generic words such as "password""Xpede" or "user”.
• Do not choose your birthdate or social security number.
• Do not use adjacent keyboard combinations, such as “asdfg”
• Do not use the same password you use to access your email. If you use the same password, and you share your Xpede password, you are giving scammers access to your email as well. Do not share your passwords!

To dispute a cancellation fee, please click on the particular order that incurred the cancellation fee that you want to dispute, then click on “Help” and follow the instruction to dispute the cancellation fee.

Xpede complies with California law and driver/courier’s earnings are in compliance with Prop 22. You can find information on how the driver/courier’s earnings are calculated per Prop 22 here For information regarding Prop 22, you can visit https://ballotpedia.org/California_Proposition_22,_App-Based_Drivers_as_Contractors_and_Labor_Policies_Initiative_(2020)#Castellanos_v._California

Yes, we do as we deem necessary. Please read Xpede’s Disclosure Statement and California Background Check Disclosure, Click here

You can review the Driver/Courier’s Safety Course, Click here

Yes, it does. You can read how the rating affect your account,Click here

Yes, you do. You can read about our insurance policy,Click here

Yes, there is an extra security step required by the Driver/Courier to perform before delivering the Personal Belongings to the requestor (customer). Before the item(s) is to be delivered to the requestor (customer), the app will require you to input the security verification code (a four digits code) that was sent to the requestor (customer) when placing the order. Only the requestor (customer) will have the code. It is very important that you entered the correct verification code onto the app when you tapped on “delivered item.” Only when the correct verification code is entered may you move forward with delivering the item to the requestor (customer). If you delivered the item without complying with the verification step described above, you may be liable for any damages incurred by the requestor (customer) or Xpede in the delivery service of that particular order.

No, the Driver does not have to do anything to start working or receive delivery opportunities. The work is based on the order requests made near your location. Like other delivery companies, the work provided to the drivers is based on the orders placed by customers around your location. When such order is placed, you will be notified of it and you can choose to accept to take on the delivery or not. If you want to set time slots when you are available to accept delivery opportunities, then you can do so by going to your account and add in the time slots on your “Schedule.” We will send the notification to you when there are delivery opportunities available near your location during those time slots.

For “Preset or Schedule Delivery Order,” the Driver must deliver the item(s) immediately or as soon as possible once it is picked up from the customer’s location. Hence, it is important that the Driver manages his/her time and schedule when accepting Preset or Schedule delivery order, so he/she can make the delivery immediately or as soon as possible after picking up the item(s).

Yes, we understand that there are times that you will want to change your vehicle to perform delivery/pick up services. You can certainly change your vehicles information by going to your “Profile” in your account and tapping on the Edit icon (which looks like a pencil) at your vehicle information section. Please note that, once you changed your vehicle information, you will be asked by us to provide proof of valid vehicle insurance in order to start making delivery/pick up services.