Guidelines for Law Enforcement Authorities Requesting Information from XPEDE

There will be time that law enforcement authorities will request certain information from XPEDE about our customers and/or Drivers/Couriers. XPEDE supports our law enforcement community and will assist law enforcement authorities with legitimate investigations while also protecting the privacy of those who use the XPEDE platform.

Xpede offers the guidelines herein for law enforcement authorities to have guidance and a procedure for working with XPEDE on these requests. We reserve the right to make change these guidelines at our discretion and without notice.

In general, we will respond to records requests in accordance with XPEDE’s terms of service, privacy policy, other relevant policies, and applicable law. Below are our overall principles, but please note that it may not apply in every case.

United States Federal and State Law Enforcement Requests

For basic information requests, we generally require an enforceable and valid subpoena or court order issued in connection with an official criminal investigation. For requests relating to specific communications between people using XPEDE, Xpede generally requires a search warrant issued under the procedures described in the applicable Federal or State Law. On certain circumstances, Xpede may make exceptions to these requirements for emergency and exigent requests (as described below), where the user has provided his or her consent, or where other legal or regulatory standards apply and the request do not require a warrant.

Emergency and Exigent Circumstance Requests

Emergency and exigent circumstance requests are situations that involve protecting a customer, Driver/Courier, or third party who has been physically and criminally harmed, stopping illegal or criminal activity that poses an immediate threat of bodily injury or physical harm, or cases of verifiable time-sensitive investigations. In these situations, requestors must submit an Emergency Request to with the subject line: “Law Enforcement Emergency Circumstance Request” that specificallly describes the nature of the emergency or urgency, including details about the nature of the alleged actual or threatened physical harm or exigency. Xpede will review these requests on a case-by-case basis. We may respond with some or all requested information when we have a good faith belief that doing so may protect customers, Drivers/Couriers, employees, or other people, or when that information may otherwise assist with an exigent investigation. We may still require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the incident or emergency as possible.

Form of Request

Law enforcement authorities using an official government domain may send requests to We accept courtesy copies through support@xpede.netas a convenience but reserve all rights and objections provided by law, such as for lack of jurisdiction or improper service.

Law enforcement should include in their request

  • Clear and unambiguous grounds for the legal basis for the request.
  • Specific details of the information requested. We will not be able to process requests that are overbroad, vague and/or ambiguous that do not identify the specific information sought.
  • The name of the issuing authority, the badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.

Law enforcement authorities should send requests to XPEDE at the address of our current registered agent for service of process: Attention – Legal Department.

Notice of Requests

Xpede may notify customers and/or Drivers/Couriers of law enforcement requests for their information before disclosure, with exceptions for emergencies, exigent circumstance requests, when we have a good faith belief that notice would be counterproductive or would create a risk to safety, or when we are prohibited from doing so by law. Law enforcement officials seeking non-disclosure of legal process should provide the details of their investigation to us so that we may determine whether a request falls into one of these exceptions. In all other circumstances, law enforcement officials who do not want their request disclosed should obtain an appropriate court order establishing that notice is prohibited before serving legal process on XPEDE.

Preservation of Records

If law enforcement authorities would like the preservation of certain records, they will have to send to us a formal written request via email to If possible, we will preserve the requested records for period of 120 days. Any extensions beyond this period must be made to us within reasonable time.